Frequently Asked Questions

You will receive the key to your holiday residence from the owner / key holder / reception which is present on arrival, unless your booking confirmation states that you must pick up the key at a different location or have agreed otherwise with the owner.

The 'characteristics' of the accommodation on the website state whether smoking is permitted or not.

The arrival and departure times can be found on the page of the accommodation and at the bottom of your booking confirmation.

You can contact the key holders of your holiday accommodation. Contact details can be found on your booking confirmation.

Below the prices of a holiday home you can see which additional costs are charged. During the booking process you will see whether you pay these costs in advance or on arrival. This is also stated on your invoice.

During the booking you will see how much tourist tax you have to pay.

Consumption of water, electricity and heating is included in the rent. If this is not the case, this is mentioned in the case of additional costs.

If after your departure everything is in order with the holiday home, then there are two possibilities for return. This varies per apartment:

1. If you pay the deposit on the spot, you will also receive this on the spot.
2. If you have paid the deposit in advance to the owner, you will receive it back into your account after your stay. The agreements on this are on your reservation confirmation from the owner.
3. Sometimes the deposit is a one-off authorization.

You can reserve without a credit card.

At the bottom of your reservation confirmation are payment conditions, the account number and the amount that you need to transfer.

If you book more than 8 weeks before arrival, you must transfer 35% of the rent within ten days to our bank account. The remaining payment will be made no later than eight weeks before the arrival date.

If you book a last minute, we will send you an invoice that you must send immediately after receipt of the confirmation of your reservation by express transfer (for example via iDeal or Paypall).

You can subscribe to our newsletter on the homepage of the website. Then we keep you informed of all news and offers.

In the newsletter you send you will find a link at the bottom of the e-mail with which you can unsubscribe from the newsletter.

You can cancel your reservation free of charge within 24 hours after the booking date, unless the stay falls within one month after the booking. If this period is over the cancellation conditions apply as stated in the rental conditions (to be found as an attachment to the reservation confirmation or on the website).

The passing on of a change with regard to a booking can be done by e-mail or by telephone. See the contact page.

A few days after your stay you will receive an e-mail from us asking for your experiences. Your assessment can be expressed in numbers and words, which are then placed (after a check) on our website. Completing the assessment takes only a few minutes. Two weeks after the first email you will receive a reminder for giving an assessment.